Cooler Solutions customer service starts with the first phone call, email or handshake. Before the sale, we listen to your needs, prepare recommendations and quotes. After the sale, we are there for you from delivery to installation to additional training, if needed. And we’ll be there for you years from now when you need your equipment serviced. You are first and our customer service is second to none.
Give us a call at (800) 544-0400 or drop us an email at firstname.lastname@example.org
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How do you decal my product?
Our decal experts are very familiar with all the equipment CSI handles. When you decide on a specific piece, our team will work closely with you to develop a strong visual presence with your message, tailored to fit perfectly on whatever model you choose.
Once the design and specs are approved, our print production will generate the decal on special film with the color reproduction and durability qualities right for you. The finished decal is professionally trimmed and mounted on your equipment for a finished showcase piece.
Can you deliver a mockup?
Generally we develop a dimensional image with the decal in position on the equipment. This gives the customer a realistic view of what to expect. This image may be shown from more than one perspective if needed for approval and sign off prior to production. Should a larger or full size mock-up be needed, we would discuss time and costs for approval needed to proceed.
What types of coolers can you do?
We are limited only by the available area and operating placement of the Cooler unit. Once you have selected a specific model, ask you CSI sale rep for information on decaling.
How fast are you?
Our decal team is experienced, and very efficient. How fast you would have your decaled equipment depends on availability of the equipment and materials needed, and the decal schedule of work ahead of your order. Tell your CSI sales rep what you need and when you need it, and they will do the best they can within your timeframe.
Where are you located?
CSI is based out of Langhorne, PA, located in the same facility as Nordon, Inc. One Cabot Drive, Langhorne, Pa 19047. We also have offices in NJ and NC.
Are there additional costs?
Review your order with Sales or Customer Service, check carefully to make sure all information is correct. If correct ask your sale or customer service rep to review and if there are any other additional costs related to your order.
Is support included?
Support comes in many forms. Please discuss Support you may need with your sales or customer service rep in advance of placing order.